Samuel grace charitable trust is deeply grateful for the support we receive from our donors. As a non-profit, we are committed to using your contributions effectively and transparently to fulfill our mission of helping the needy through initiatives in education, healthcare, and social welfare.
All donations made to the Samuel grace charitable trust are considered final and are non-refundable. Once a donation is made, the trust is not required to provide a refund.
We deploy resources for our charitable activities based on the funds we receive. Reversing donations can create significant administrative and accounting challenges for our organization.
Cancellation
- One-Time Donations: A one-time donation cannot be canceled after the transaction has been successfully completed.
- Recurring Donations: If you have set up a recurring donation, you may cancel any future payments by contacting us directly. Please provide at least 10 business days’ notice before your next scheduled donation date to ensure the cancellation is processed in time.
Refunds in Case of Error
We understand that genuine errors can occur. We may consider a refund of a donation only in cases where there was a clear error, such as:
- The amount you intended to donate was entered incorrectly.
- A duplicate transaction was accidentally processed.
If you believe an error has been made, please contact us within 7 (seven) days of your donation. You will need to provide the transaction details and a brief explanation of the error. Each case will be reviewed individually. If a refund is approved, it will be processed back to the original payment method within 15 business days.
Contact Us
For any questions related to this policy or to request a cancellation of a recurring donation, please get in touch with us:
- Trust Office Address: 65/2151, ground floor, central arcade, azad road, kaloor, Ernakulam-682017.
- Contact Person: Zeena Samuel.
- Phone: 7902262843.